30 ways
organisations can enhance their management capacity
US
community technology specialist Terry Grunwald has identified
30 major functions that organisations should review to determine
how ICT might enhance their management capacity. For each
function she suggests some ICT tools or activities that might
be considered. These are just examples and by no means an
exhaustive list. New tools, strategies, and management-related
web sites are constantly emerging.
Check
BECTA, Tech Soup, or Helping.Org regularly to see whatÕs new.
Resource
Development
- Fund-raising
(donor management software, secured online donations, use
of web auctions, targeted e-newsletter, joint proposal writing)
- Resource
identification (asset mapping tools/Geographical Information
Systems, online research, e-digests)
- Member
services (automated activation and renewal, profiling, e-surveys,
e-newsletters)
- Social
entrepreneurship activities (e-commerce tools for marketing
products and services, collaboration tools)
Communications/
Public Relations
- Information
access and sharing (databases, file sharing)
- Internal
communications: (Intranet or ExtraNet )
- External
communications: Public and media relations/ Marketing/ online
relationship management (e-newsletter, e-mail marketing,
web site)
- Content
publishing (desktop publishing, web-based)
- Contact
list management (mailing list databases, listservs)
Programme
Implementation
- Project
Management ( scheduling programs, online workplans, web-based
calendars, and automated reminders, web-based templates)
- Service
Delivery / Case Management (Integrated, distributed management,
remote data entry, GIS mapping)
- Events
Management (web-based event, scheduling, online registration,
web-based mailing list updates)
- Community
Building (facilitated online discussion and planning, peer
learning)
- Advocacy
campaigns (e-democracy activities, sign-on letters, legislative
updates, private online discussions, mapping tools)
- Groupwork
(track changes via word processing, web-based joint planning
services, realtime online discussion tools, web conferencing)
- Documentation
and Accountability /Evaluation (report templates, online
surveys and polling, web archiving, web-based portfolios)
Programme
Support
- Strategic
Planning (time-limited online events, moderated discussions,
online polling and surveys)
- Research
(online search techniques, web clipping services)
- Collaboration
management (extranets, online facilitation)
- Volunteer
recruitment and management (web and newsgroup recruitment,
virtual volunteers)
- Training
(demonstration tools - PowerPoint, online curricula and
learning)
Internal
Administration
- Operations
management ( "paperless office" tools, online
reporting and documentation, shared calendars, policies
and procedures template)
- Administrative
Support (web-based scheduling, online, online updating of
protocols and procedures)
- Recruiting
and Personnel Relations ( web recruitment, interviews via
videoconferencing, Intranets)
- Accounting/
Bookkeeping (data exchange for outsourced functions/ accounting
functions, use of Application Service Providers)
- Budgeting
and Financial Analysis (budget templates, total value of
ownership tools)
- Facilities
management (online scheduling, online troubleshooting, online
shopping/ bulk purchase)
- Tech
Planning and Support (remote diagnostic and troubleshooting
tools, virtual volunteers)
- Professional
Development (online learning, coursework, and certifications)
- Integrating
functions ( Intranets and Extranets)
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