Trouble
shooting 1. Volunteers, mentors or staff
help users with technical and other problems
Helpdesk
2. A telephone helpdesk provides advice and
support to users
Web
correspondents 1.Volunteers develop news,
features, photographs and video for the portal and
help other users
Tutor
support 1. Volunteers work with tutor/mentors
to provide additional support to users
Champions
procedures 1. A volunteer policy and rewards
system provides clearer roles and recognition for
champions.
Champion
support 1. A dedicated worker - or volunteer
- manages and helps champions and their support/training
programme
Needs
research 2. Research identifies community
needs and why people may or may not be interested
in the digital community.
Visioning
workshops 2. Workshops with key interests
and users engage them in development of projects and
a long term vision for the project.
2000
Friends forums 1. The site continues to develop
as an informal complement to the official portal.
Virtual
twinning 1. The NAI network twins with other
communities where champions are playing a strong role
in wired up communities in the UK and elsewhere (e.g
New Zealand)
Online
learning 2. Colleges and centres offer online
courses and other learning opportunities to adults
and children
Services
online 3. Public information and services
are available online through the portal, allowing
transactions at a distance.
Multimedia
projects 2. Users have access to multi-media
facilities to develop their own projects.
Island
websites 1. Enthusiasts are trained and to
create sites and support others
E-commerce
2. Systems and support for small firms to
develop their e-commerce capabilities
Family
projects 1. Mothers and daughters, fathers
and sons - and grandparents - learn together through
projects
Local
history and genalogy 1. Workshops introduce
people to the scope for tracing family histories,
and researching and publishing local history.
Stories
on the web 1. People can use audio, video
and web pages to raise issues of personal and community
interest in their own words.
E-mail
newsletters 1. E-mail newsletters are developed
by local groups to complement print newsletters
Online
participation 2. Discussion lists/forums
enable different interests to air their views.
Youth
projects 1. Young people and agencies to
produce special web content
Ask
the experts 1. Volunteers with differing
skills act as 'experts online' to provide an advice
forum for other users.