What's likely to work where?
The section on 'Why bother with the Internet?'
raises many issues about the different agendas for residents
and housing associations, and the benefits and barriers
to making things happen in different situations. In
part, what works will depend upon individual and household
needs. We suggest it may also depend upon the attitude
of the housing association and the nature of the communities
they serve. David Wilcox and David Greenop develop a
framework for thinking about these issues. It is intended
to be an idea for further discussion and perhaps research,
rather than a firm proposition. They suggest that:
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Demand for use of the Internet related to housing,
and what action is taken, is likely to depend on
both the general responsiveness of the landlord
and the strength of relationships within the resident
community.
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Landlords and residents will, in part, have different
agendas for use of the Internet.
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Residents with responsive landlords may be generally
happy with existing services. On the other hand,
strong resident groups dissatisfied with their landlord
might use the Net to get improvements.
More about What's likely to work
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