The main Internet benefits
and tools
We suggested earlier that benefits for residents
and housing associations might come in three areas:
online services, increased resident participation and
community development, and personal learning and work
opportunities.
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Different Internet benefits for individuals and
organisations (e.g. information, communication,
operational effectiveness) need different Internet
tools (email, web - and more).
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Achieving the benefits requires far more than access
and equipment - it may involve training, support,
development and management of content.
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Some benefits can be realised through public or
community access, through digital TV or mobile phones.
Others require home access to Internet-enabled computers.
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