Introduction
and tour
This publication summarises a longer online report and
guide that aims to provide housing associations and
their residents with a 'thinking kit' to help them plan
how to introduce the Internet and other new technologies
to their work and homes. It concentrates on use of the
Net in three main areas, which can be seen as levels
of provision:
-
Delivery
of services online: reporting repairs, negotiating
exchanges, general assistance.
-
Support
for resident-related activities online: integrating
with resident participation programmes.
-
Enabling
residents to use the Net to pursue their learning,
work or personal interests.
At present
a few housing associations are offering level 1, and
very few any more than that. This report investigates
why that might be, and whether it is realistic to expect
associations to do much more on their own.
Main sections
of the guide are on the right - or more
here about the guide, who it is for, and how it
was developed. |
Main Guide sections
|
