In January 2003 Communities Scotland commissioned Eddy Adams and David Wilcox to design, test and develop a digital inclusion awareness raising programme for use by housing associations in Scotland. The commission followed initial investigatory work conducted by Communities Scotland around Digital Inclusion, and the specific aim of the work was to create a suite of tools to support housing associations' work in this developing area.

The Scottish Federation of Housing Associations (SFHA) was a co-sponsor of the work, and the organisation has been involved in each stage of the process.

Refreshingly, a research paper is not the principal outcome of this work. The framework of tools - which will be web based - forms the main focus, so the purpose of this accompanying paper is to:

• Provide the context for our work
• Describe the process undertaken
• Articulate the key learning points from the process
• Provide an insight into the type of tools that are being developed

The study and development work included consultations with six housing associations, and two workshops.

The study summary: Word download
Findings of the study >
Case studies >
Digital Inclusion presentation by Eddy Adams at workshops: Powerpoint download
Presentation about tools by David Wilcox at workshops: Powerpoint download